FAQs

Yes, you certainly can pick and choose the services you want. However, you will tell us how we can help you and how we can offer care.

Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for more details.

Yes, if you do not like the match we made, you can help us find a better employee match.

Some are professional nurses, some are designated health professionals, and some are trained caregivers. We match the employee’s training to best fit your needs.

Yes, All our employees have specific training in a health discipline or have been trained internally through our training programs at Trusted Care Australia. We encourage their education and training throughout their career.

Yes, all our employees are screened to be insured.

All Trusted Care Australia nurses are carefully screened for their mental health, criminal records, education, training, and registration. 

You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.

Yes! TCA is a good alternative for when you don’t have, are waiting for, or can’t access a Government funded Home Care Package.

Private home care services are immediate and effective. It ensures critical care in utmost privacy. It is also a stop-gape solution until Home Care Package is approved.

No, we can provide our services to you whether you live at home or stay at a healthcare facility.

No, we provide home nursing care services to the entire age spectrum – from newborn babies to seniors. In addition, we assist with special needs care for children and adults with disabilities and post-operative care, health checks, and allied health services for any age.

Finding the right kind of home nursing care can be difficult, but we make sure you receive care precisely what you will be looking for in our services. 

We strive for consistency of care and provide regularly assigned professional nurses. In addition, we aim to create a perfect bond between you and your caregiver for excellence in services. 

You are not locked into a long-term contract. You may cancel care from us at any time — we just need a minimum of 24 hours’ notice to cancel services without any cost.

 Trusted Care Australia’s services vary in price depending on the level of care required. To get a better idea of the price in your area, speak to one of our Care Services Specialists — we’re open any time, 24/7.